Offer Custom Hospitality
Concierge & Sales Collateral
Print & Digital
Welcome guests to your property with a folio filled with comfort.
Convert every front desk employee into a genius.
Allow them to provide a property overview with clarity.
Every time a manager's day is interrupted to assist a staff member, that’s time both the guest and you have squandered. This is time staff could be handling other tasks.
Every time a guest becomes irritated, confused or anxious it will reflect back on their impression of your property. This is time in addition to when your guest was trying to answer the question alone before asking for help. Everything impacts guest satisfaction.
6 minutes x 10 extra answers by 1 staffer/day = 1 hour/day x 365 days @ $20/hr
1 HandyGuide = $7300 of Annual Time Value
This Resort Overview provides grounds orientation plus parking details.
The other side gives a geographic Resort Area Overview.
Support your sales staff to increase event bookings.
Allow the folio to serve double duty for guests and event clients.
Your property could be the ideal venue for parties, weddings, conferences and other events. Often a family member, bride, event or conference planner leaves your property then goes back to their extended family, or to their company, why your place is the ideal venue. Our guides help reinforce the in-person tour for off property decisions.
Perhaps your staff member has cobbled together their own 'literature' in an attempt to serve and communicate? Maybe you have a designer that is great with the pretty pictures, but so much when explaining complex data? Isn't the value of increasing the close rate, just a little bit, a huge opportunity? Leave nothing to chance.
1 extra event sale/quarter = $20,000/event x 4 quarters
1 HandyGuide = $80,000 of Annual Booking Value
Banquet, Conference & Event Space brochure.
Increase your conference value.
When a corporate event planner considers your facilities they are taking into consideration all the support you offer. The comfort of their attendees will also weigh in their decision making. Highlight your existing services with tangible, physical pieces to increase the value proposition to your prospects. Digital versions are also supplied for websites and mobile apps.
1 conference/quarter at a $10,000 premium
1 HandyGuide = $40,000 of Extra Annual Value
Hotel Brands Served
Best Western • Crown Plaza • Hilton • Hilton Garden Inn • Courtyard by Marriott • Marriott • Holiday Inn Express • Radisson